FAQ

HOW DO I PROCEED THROUGH THE CHECK OUT PROCESS?
Once you have finished adding items to your Cart, simply click the “Check Out” button on the Shopping Bag page and we will guide you through the check out process.
WHAT METHODS OF PAYMENT DO YOU ACCEPT?
We accept Credit Cards, Debit Cards, PayPal and Bank Transfer (through PayPal).
HOW SAFE IS MY PERSONAL INFORMATION?
Our site uses a Secure Sockets Layer (SSL) protocol to encrypt all personal information sent during the check out process. For more information on how we secure and use your information, please consult our Privacy Policy.
WHICH BROWSER SHOULD I USE TO VIEW YOUR SITE?
We highly recommend that you browse with the latest version of Microsoft Internet Explorer, Mozilla Firefox, Google Chrome or Apple Safari.
HOW DOES SHIPPING WORK?
AddON Mart partners with global merchants and artisans in order to provide you the best prices and the most interesting products.
This means that your order is shipped from global areas such as Germany, USA, Thailand, Tibet, China, India, etc.
Our global suppliers provide tracking numbers and we do offer a 100% satisfaction guarantee.
Because we ship directly from our partners in these countries, your item may take 1-2 weeks to arrive. Please do not panic if it does not show up immediately, it's on its way :)
We offer international shipping options too - no matter where you are, you can buy from us!
WHAT IF I NEED TO RETURN SOMETHING?
No worries! Contact us right away and we'll help guide you through the process to send the item back.
CAN I CANCEL MY ORDER?
Yes. Cancellations must be made within 24 hours of order placement. Send us an email within 24 hours and let us know the reason why you wish to cancel your order.
All refunds will be processed within 24-48 hours before the fund reflects on customer’s bank account.
HOW DO WE CONTACT YOU WITH PRESS INQUIRIES?
Send us an email via this form and we'll get back to you as soon as we can.
HOW LONG WILL IT TAKE FOR MY ITEMS TO ARRIVE?
It will usually take 7-30 business days for all orders to arrive. Shipping times vary from product-to-product; based on demand and shipping location.
HOW LONG WILL IT TAKE TO RECEIVE A TRACKING NUMBER?
It will take usually between 2-5 business days.
WHERE CAN I PLACE AN ORDER FROM?
You can place an order from any country, we ship Worldwide.
IS SHIPPING REALLY FREE?
Yes, shipping is Free Worldwide on most items. On some items, we have Free Shipping over $75.
WHERE IS YOUR COMPANY LOCATED?
We have an office in the beautiful country: India; Supply warehouses in the USA; High-Quality vendor contacts in China
WHICH CURRENCY WILL I BE CHARGED IN?
We process all orders in USD. While the content of the cart is displayed in several currencies, you will checkout using USD at the most current exchange rate.
WILL I RECEIVE A CONFIRMATION NUMBER WHEN I PLACE MY ORDER?
Yes, all customers will receive an order number after placing their orders.
Please contact us if you don't receive one in between 12 hours and 36 hours.
WHO CAN I CONTACT IF I HAVE A PROBLEM WITH MY ORDER?
All inquiries can be forwarded to support@addonmart.com
IS CHECKOUT ON THIS SITE SAFE AND SECURE?
You can be absolutely sure that all purchases here are safe and secure.
IF I ENTER MY EMAIL ADDRESS WILL YOU SELL MY INFORMATION?
We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.
WILL I (THE CUSTOMER) HAVE TO PAY CUSTOMS?
For most countries, you will not have to pay customs, but it depends where are you located and if you order more than 1 piece.